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Nurse Executive Certification Exam Prep

Category - Nurse Executive Practice Test

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Which of the following is the primary focus of relationships within health care?
  1. The consumer
  2. Upper management
  3. Middle management
  4. The agency itself
Explanation
Answer: A - The consumer is the primary focus of all relationships within health care. The consumer is often referred to as the customer, or the patient. It is the consumer, and their needs, which drive what should be happening in our health care agencies. Consumer views and values are the basis of care and services that are provided. Communication with the customer is vitally important.

Category: Performance improvement - Promoting intra/interdepartmental communication
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