Practice Quiz

Supply Chain Manager Exam Prep

Category - CRM

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To implement CRM one needs to go through what process?

  1. Employee training
  2. A modification of business processes based on customers' needs
  3. An adoption of relevant IT systems
  4. All of the above
Explanation

Answer: D - Customer Relationship Management is a process that not only requires skill but the ability to free your consumers from any issues that would decrease your product market. CRM requires top class training of employees, modification of business process to suit your client's needs, and the adoption of state-of-the-art IT systems to get quality conversation and reports from your consumers.

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