Six Sigma Black Belt Exam Prep

Answer: B - Introducing multiple layers of middle management is not a component of Operational Excellence.

Key Takeaway: Operational Excellence is a management philosophy that emphasizes the roles of leadership and problem-solving in the continuous improvement of an organization. This philosophy is designed to empower employees rather than introducing multiple layers of middle management while focusing on the needs of the customers. The goal of the philosophy is to also optimize current activities and processes and provide employees with continuous training.