Practice Quiz

Food Service Manager Exam Prep

Category - Management

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An employee receives an unfavorable performance review from his manager. He believes he has been unfairly treated, and complains to the steward of the union. What should the manager do to try to resolve the situation?
  1. Suggest that the employee take a vacation to “cool off”.
  2. Offer to meet with the employee and union steward to discuss their differences.
  3. Send a copy of the performance review to the union steward.
  4. Offer to schedule another performance review for the employee.
Explanation
Answer: B - The employer should offer to meet with the employee and the union steward to discuss their differences. Open dialogue among all involved parties is the most effective way to try to settle a dispute.
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