Alcohol Safety

Category - Difficult Situations

You are working in a crowded bar when a customer comes up to you, points to his or her friend and says, “No matter what he asks for, don’t serve him alcohol, OK?” You’ve never been in this situation before, so what do you do?
  1. Tell him or her you’ll be the judge of who gets served and who doesn’t.
  2. Wait to see what kind of state the friend is in.
  3. Ignore the friend when he or she comes up to the bar.
  4. Politely ask why you should not serve the friend and whether the friend knows he or she shouldn’t be drinking.
Explanation
Answer: D - If someone asks you not to serve their friend, you should politely ask why you should not serve him or her and whether their friend knows he or she should not be drinking.

There could be very good reasons for someone not wanting you to serve a member of their group - from that person being a designated driver to him or her being a recovering alcoholic. There could also be some not-so-good reasons, such as the customer being mad at his or her friend or the friend being pregnant (it is considered discrimination to refuse service to a pregnant person). Find out what’s really going on and then make the final call.
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