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Home Inspection

Category - Business Operations

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When resolving complaints that involve refunds of inspection fees or other compensation, what action should you always take when dealing with clients?

Have clients sign a release
Refer clients to your insurance agent
Ignore complaints from clients
Offer to conduct another inspection

Explanation

Answer: A - When resolving complaints that involve refunds of inspection fees or other compensation, you should always have clients sign a release. The release essentially prevents a client from coming back to you for additional compensation. This is common when it is unclear who is responsible for the problem the client is experiencing.

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Home Inspection

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Home Inspection

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