Practice Quiz

Alcohol Safety

Category - Difficult Situations

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When is it OK for you to take a customer’s car keys away?
  1. When you are finding alternate transportation for him or her
  2. Only when someone in their party asks you to do so
  3. When the customer is clearly too intoxicated to drive safely
  4. Never, because you shouldn’t take a customer’s personal items
Explanation
Answer: D - It is not viewed as “OK” to take a customer’s car keys, so you should avoid doing it.

Taking any kind of personal possession away from a customer is highly frowned upon, and it treats the customer in a rude manner. If someone insists on driving when he or she shouldn’t, your last resort should be to call the police to alert them of a potentially drunk driver on the road.
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