NASM Personal Trainer

Category - Client Relations

What is an example of active listening?
  1. Listening to a client while simultaneously performing another task
  2. Talking a client into doing something
  3. Using affirmations when communicating with a client
  4. Paying attention then paraphrasing and providing feedback after the speaker is finished talking
Explanation
Answer - D - Active listening involves paying attention while the client is talking. When the client is finished talking, the trainer should paraphrase what the client said to ensure understanding then provide feedback. Making eye contact and avoiding distractions are other important elements of active listening. Active listening is focused on getting to know the other person and understanding his or her perspective.
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