Practice Quiz

Doula

Category - Communication

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Types of body language that signal to a client you are listening include all of the following EXCEPT:
  1. Eye contact
  2. Crossed arms
  3. Moving close to the speaker
  4. Nodding your head
Explanation
Answer: B - Crossing arms while another is speaking signals to the speaker that the listener does not agree with them, or is making judgments about what they are saying. This negative body language shuts down strong communication. Making eye contact, moving physically closer to the speaker, and nodding her head as the client talks are positive signals that the doula is following the speaker's thoughts.
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