Practice Quiz

SPHR Human Resources

Category - Risk

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Jake, the company receptionist, has always been cheerful and warm when greeting customers and has taken the initiative to do what needed to be done without waiting to be told. He has always kept the front desk neat, tidy and presentable to visitors. Over the last few weeks, Jake has become moody and called in sick several times complaining of headaches, and the reception area looks disorganized. This employee is showing classic signs of which of the following?
  1. Job dissatisfaction
  2. Mad cow disease
  3. Substance abuse
  4. Stress
Explanation
Answer - D -The employee is exhibiting symptoms of all three types of stress: physical, emotional, and mental.

Key Takeaway: Stress is a significant workplace issue. Stress left unchecked or unresolved, can lead to burnout of the employee and can cause illness and injury.
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