Practice Quiz

Home Inspection

Category - Business Operations

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It is not uncommon for clients to have complaints about inspections, especially after they have purchased a home and realized the cost of certain repairs. If you get a complaint from a client, how should you handle it?
  1. Call the client to discuss the matter.
  2. Send a written response to the client.
  3. Offer to refund their money.
  4. Do nothing and hope the complaint will go away.
Explanation
Answer: A - It is not uncommon for clients to have complaints about inspections, especially after they have purchased a home and realized the cost of certain repairs. If you get a complaint from a client, you should handle it by calling the client to discuss the matter. You may get a letter from your client's attorney. Even in that situation, it is best to make direct communication with the client.
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