Six Sigma Black Belt

Answer: D - Interest-based bargaining is an effective tool in conflict resolution because it provides a solution that is in everybody’s interests.

Key Takeaway: Conflict resolution tools available to Black Belt practitioners must provide problem-solving outcomes. Interest-based bargaining is one such tool that structures problems and solutions in such a manner that all parties involved understand each other’s views. Once they have understood each other’s views, they can reach a resolution to the conflict that takes into account everybody’s interests.