Practice Quiz

Doula

Category - Communication

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During the active part of labor, your client says, "I hate that nurse. Don't let her come in here again." Your BEST response is:
  1. "She is rather bossy."
  2. "You just have to put up with whichever nurse you get. There's not much you can do."
  3. "Maybe your partner can go and speak with the unit manager about getting a new nurse."
  4. "You sound resentful of the way she is caring for you. Can I help you get comfortable through the next few contractions; then we can discuss approaching the nurses."
Explanation
Answer: D - Part of a doula's work may be facilitating conversation between others. But the tenets of active listening are still important. By identifying the client's feelings and adding an open-ended statement or question, the doula improves communication. The client then has the opportunity to agree or to clarify her emotions, and to find a solution that works best for her. Judgmental sentences close the conversation to additional communication and understanding, and in this instance may set up a confrontational scenario that is best avoided.
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