CompTIA A+ 220-1001/1002 Practice Test

Category - Software Troubleshooting

A graphics designer complains that he no longer hears sound when playing music or watching a video online on his computer. You confirm the speakers are plugged in and nothing is muted. Before replacing the sound card, what are two options to pursue to make sure the card isn’t defective?
  1. Device Manager - verify the sound card is enabled
  2. Admin Tools - Services - verify Sound (service) is running
  3. Device Manager - update sound card drivers
  4. Event Viewer - Application log
Answer: A and C - Device Manager is a quick resolution for common problems with I/O devices.

Key Takeaway:
I/O devices may be disabled or require a new driver. Both scenarios can be easily resolved with the Windows Device Manager.
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