A customer complains that their touch screen is working but the response is inaccurate. Which common resolution should be performed to help troubleshoot the problem?

  1. Check backlight failure
  2. Replace the screen
  3. Recalibrate the device 
  4. Reinstall graphics drivers

Answer: C – One common resolution for inaccurate touch screen response is device recalibration. The device has a feature ready to be used for this task.

You don’t need to replace the screen nor reinstall the graphics drivers. Backlight failure is one cause for a dim display.

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