A user sends you an email explaining that her computer has new programs she didn’t install, new favorites are appearing in her browser at random, and new icons are appearing on the taskbar. What is the most likely cause of these issues?
  1. Hacking by another user
  2. Malware
  3. Company software updates
  4. Automatic Microsoft updates
Answer: B - Malware is the most likely the cause of these updates. Adding unwanted favorites in the web browser and installing new programs are consistent with malware actions.

Key Takeaway:
While there are programs designed to protect computers, education of users is the most effective tool to prevent the acquisition of malicious programming and computer infections.
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