You are assisting a customer who is trying to print a document from her workstation. She can see her document in the print queue, however it does not print. Which of the following steps should she take first to get the document to print?
Explanation
Answer - D - To fix this problem, you must restart the print spooler.
Key Takeaway: To restart the spooler service, click Start, right-click My Computer, and then click Manage. Expand Services and Applications, and then click Services. In the details pane, right-click the Print Spooler service, and then click Start. Clearing the entries in the print queue or deleting and recreating the print object will not help. Rebooting the printer will not be of much help.
