Practice Quiz

CompTIA 220-802 Certification Practice Test

Category - 802

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A user is complaining of a problem with their computer that shows a blue error screen.The display turns blue and diagnostic information is shown. What is the first step for troubleshooting this problem?
  1. Document the error description, technical information, and any filenames for additional online research.
  2. Reboot the computer and revert to an earlier system configuration from a restore point.
  3. Turn off the computer and reseat all adapter cards and cables.
  4. Restart the computer and run the computer manufacturer’s hardware diagnostics.
Explanation
Answer: A - The first step in the troubleshooting is to document the error description, technical information, and any filenames for additional online research.

Key Takeaway: The infamous “Blue Screen of Death” Windows STOP errors indicate that an error occurred that was so big that the operating system couldn’t continue. These problems are somewhat difficult to diagnose because of the scope involved. The problem could be related to physical hardware, drivers, operating system library files, or bad application software. To solve the problem, you’ll need to begin gathering as much information as possible about the specific issues reported in the STOP error. Although some hardware troubleshooting steps need to be performed, appropriate information should be collected before any action. BSODs cannot be resolved using a System Recovery option.
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