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CompTIA 220-802 Certification Practice Test

Category - 802

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You are a Technical Support Representative for a computer sales company. A customer calls you one morning and tells you that he has forgotten his Windows XP logon password. What can he do to login to the system now?
  1. Reinstall Windows XP.
  2. Join a different workgroup or domain.
  3. Click Cancel in the login dialog box, open Local User and Groups in Computer Manager, and change the password of his account.
  4. Log in as a Guest with no password, then open Local User and Groups In Computer Manager, and change the password of his Account.
Explanation
Answer: A - Reinstall a fresh copy of Windows XP.

Key Takeaway: If a user loses his/her account password, either use password breaker software to recover the password, or re-install Windows XP.
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