You’ve upgraded the memory in a computer by adding an additional memory module to the motherboard. After powering the system up, the BIOS doesn’t show any errors, but it also doesn’t show any additional memory in its memory count. What is the next step to troubleshoot the problem?
Explanation
Answer: D - The first step in troubleshooting this issue is to reseat the memory module. Reseating means removing and reinserting it into the slot.
Key Takeaway: Always start with the simplest troubleshooting task. When adding new memory modules, it’s very easy to add the memory chips without inserting them completely into the slot. Before going through more comprehensive tests, the first step is to double-check the installation. A full memory diagnostic can take hours to complete. Checking the memory installation only takes a few minutes, so it would be a good idea to wait until later in the troubleshooting process to perform a comprehensive hardware check. If you’ve ever had to deal with technical support, then you know that this can be a very time-consuming process. Think about what the first steps that technical support would do, and get those done before contacting them. Trying the memory module on another computer is a step that would take place after troubleshooting on this computer has been completed.
