MTEL Business Practice Exam

Category - Business Operations

An accounting clerk at a business receives cash from customers and provides them with receipts. At the end of each day, the clerk posts the amount received to accounts receivable in the business's computerized accounting program. Which of the following changes to this routine would improve the business's internal controls over its cash flow?
  1. Informing customers that only checks or credit cards are acceptable to avoid manipulation of cash.
  2. Implementing computer safety devices such as firewalls to protect customers' personal information.
  3. Reminding the clerk of the business's code of ethics with regards to the manipulation of cash.
  4. Assigning a second employee to receive the cash from customers and provide receipts.
Explanation
Correct Response: D. The best practice to improve the business's internal cash flow control would be to arrange a separation of personnel duties. One person should accept the cash, confirm the amount, and create a receipt for the customer. A second person should recount the cash received and record the cash in the accounts receivable ledger. A single person should not have control over the entire cash-handling process. Dictating to customers what type of payments will be accepted could cause inconvenience and is unprofessional (A). It is essential that businesses have security procedures to protect customers' credit card payments, but this is independent from controlling cash flow (B). Reminding staff of the business code of ethics is essential, but it is not the best practice for properly securing received cash payments (C).
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