CBAP Business Analyst Exam Prep

Answer: B - Before the implementation of a business solution, it is the role of the Business Analyst to include metrics and measurements in the deliverables to eventually quantify the return on investment (ROI) of the project.

Key Takeaway: To properly gauge whether business analysis has done its job of properly assessing business solutions, metrics and measures must be included in deliverables such as the business case.

These metrics and measures can be quantitative (such as financial information) or qualitative (such as risk reduction). When done correctly, these measures must eventually quantify the return on investment (ROI) of a number of resources into the project. For example, and increase in sales by 8% can be an ROI following changes to sales areas.