CBAP Business Analyst Exam Prep

Answer: B - The observation technique of requirements elicitation involves conducting an assessment of the subject matter expert’s (SME) work environment by studying them directly while they work.

Key Takeaway: Observation, or ‘job shadowing’ as it is called sometimes, is a technique developed to observe SMEs as they go about performing their work duties. The observer simply follows the SME around, noting procedures and the overall work environment, and recording what they see. The goal of observation is to examine work procedures in real-life and then comment on the flow of work and such factors as productivity. Observation is usually used in industries such as manufacturing that are procedure-heavy.