According to the Balanced Scorecard by Kaplan and Norton (1996), the internal operations’ goals of a company aim to _______.
Explanation
Answer: C - According to the Balanced Scorecard by Kaplan and Norton (1996), the internal operations’ goals of a company aim to increase process and functional performance of core competencies.
Key Takeaway: In a Balanced Scorecard of a company, the internal operations’ goals of a company aim to increase process and functional performance of core competencies such as the production of specialized textiles. For example, as part of their internal operations’ goals, the company can set goals to ‘achieve inventory turns of 7.0 or better in 2010’. This inventory turn figure, then, become the basis for which business analysis determines whether internal operations’ goals have been met.
