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Vet Manager Exam Prep

Category - CVPM

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Another method of determining quality of service is to use the “critical incidence technique”. What type of situation is a factor when using this technique?

Clients who leave a practice for whatever reason
Satisfied clients
Customer complaints
Testimonials

Explanation

Answer: C- Another method of determining quality of service is to use the critical incidence technique. Customer complaints are used for this analysis.

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