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Nurse Executive Certification Exam Prep

Category - Nurse Executive Practice Test

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What intervention is indicated when frustration levels escalate into anger during the conflict process?
  1. The clarification, or reclarification, of differences in terms of individual priorities and goals
  2. The hiring of an effective moderator to hold work group sessions to resolve the conflict
  3. Autocratic decision making is needed to protect the wellbeing of staff affected with frustration
  4. A law and order approach using policies and procedures as the foundation for conflict resolution
Explanation
Answer: A - The clarification, or reclarification, of differences in terms of individual priorities and goals is an appropriate intervention when frustration levels escalate into anger during the conflict process. The primary source of frustration during conflict is related to different perspectives, or opinions, regarding values and beliefs relating to an issue.

Category: Human resources management - Conflict and crisis management
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