Answer: A - In order to communicate effectively, the medical assistant should use words that mean the same thing to the sender and the receiver. Avoid words with more than one meaning. Other guidelines to follow are:
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Use familiar words. Do not use terms unfamiliar to the client and family.
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Be brief and concise. Do not add unrelated or unneeded information. Stay on the subject. Avoid wandering in thought. Do not get wordy.
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Give information in a logical and orderly manner. Organize your thoughts. Present them step by step.
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Give facts, and be specific. You report a pulse rate of 110. It is more specific and factual than saying the “pulse is fast.”
