Practice Quiz

Doula

Category - Communication

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Your client is in her 9th month of pregnancy, and says, "I think I want to change doctors." Your BEST response is:
  1. "It's too late for that."
  2. "Why would you make such a rash decision?"
  3. "You sound worried that this doctor is not meeting your needs. Tell me more about why you think you need to change."
  4. "I'm surprised. Most women like him."
Explanation
Answer: C - Asking an open-ended question to elicit more information from the speaker, along with the addition of feeling words, is an essential component of active listening. This allows the speaker to clarify and problem-solve. It is never too late to change providers when a woman feels unheard by her current doctor or midwife, even if she is only days away from her due date. Judgments and bias ("rash" and "surprised") should be left out of the doula's response.
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