You have increased the security on your VPN network by allowing only certificate-based L2TP VPNs. One of the employees who is trying to connect remotely is not able to connect to the VPN server. All other employees are. Which of the following should you do to fix the user’s issue?
  1. Select the Use pre-shared key for authentication check box in the IPSec setting of the VPN connection.
  2. Open the Networking tab of the VPN connection and change the type of VPN to L2TP.
  3. Import a latest CRL to the user’s computer.
  4. Instruct the user to disable the firewall on his computer.
Explanation
Answer - B - Open the Networking tab of the VPN connection and change the type of VPN to L2TP.

Key Takeaway: PPTP, IPSec, and IPSec over L2TP are the different tunneling protocols used in VPN. Although IPsec is the most secure, it is not natively supported by Windows. So setting up VPNs to support Windows clients involves IPsec over L2TP connectivity. Since all other users are able to connect to the VPN server, you should change the VPN type to L2TP.
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