CLEP Management

Answer: C - Benchmarking is the process of examining alternate methods for completing a process or resolving a problem and then using those findings to making improvements within your own company or department.

Key Takeaway: Benchmarking is a strategic process designed to help managers gain significant insight into how other departments or companies accomplish a certain task. By comparing the different methods, managers are often able to improve their own processes. When benchmarking, it is important to compare yourself to organizations which you perceive as better than you are at that particular task.