Practice Quiz

Veterinary Practice Manager

Category - CVPM

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Which of the following is a consideration when training front desk staff to place a telephone caller on hold?
  1. The hold button should be accompanied by a recorded message giving the caller a chance to leave a voicemail
  2. No caller should ever be placed on hold without first being able to state the purpose of their call
  3. A caller should never be placed on hold; an extra person should be assigned to answer telephoned during busy times
  4. The greeting and hold request should be short and to the point
Explanation
Answer: B-When training front desk staff to place a telephone caller on hold, no caller should ever be placed on hold without first being able to state the purpose of their call. If the caller has an emergency, the staff should deal with it immediately.
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