Practice Quiz

Nurse Manager

Category - Performance

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Which is the highest level goal of a performance improvement program?
  1. To continuously improve processes and systems
  2. To compete in the current health care market
  3. To continuously improve the outcomes of patient care
  4. To adhere to, and exceed, JCAHO expectations
Explanation
Answer: C - The highest level goal of a performance improvement program is to continuously improve the outcomes of patient care. Outcomes are a higher goal than processes and systems. Although systems and processes have to be optimal in order to achieve superior patient outcomes, it is the outcomes, rather than the processes and systems that are at the highest level.

Category: Performance improvement - General information
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