Practice Quiz

Nurse Manager

Category - Performance

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What types of power and influence were developed by Sullivan in 2004?
  1. Collaboration, arbitration, negotiation and consensus
  2. Personal, expert, position, perceived, information and connection power
  3. Alpha, beta and zeta power
  4. Internal, external, environmental, departmental and organizational power
Explanation
Answer: B - In 2004, Sullivan developed power and influence types as personal power, expert power, position power, perceived power, information power, and connection power. Each type of power is different. For example, you can gain connection power by affiliating with powerful groups or individuals. Knowing the different types of power and influence and knowing what types of power people in the work environment have, allows us to maximize communication as well as intradepartmental and interdepartmental relationships.

Category: Performance improvement - Promoting intra/interdepartmental communication
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