Practice Quiz

Food Service Manager Exam Prep

Category - Management

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What managerial approach is best for dealing with an employee who repeatedly discusses his personal problems in the workplace?
  1. The manager should urge the employee to seek the advice of a co-worker who has experienced similar problems.
  2. The manager should encourage the employee to seek assistance from the human resource department’s counseling services.
  3. The manager should ignore the employee and wait for him to resolve his difficulties.
  4. The manager should invite the employee out for lunch and encourage him to “vent” his troubles.
Explanation
Answer: B - The best approach for dealing with an employee who repeatedly discusses his personal problems in the workplace is for the manager to encourage the employee to seek assistance from the human resource department’s counseling services. The manager must remain neutral and also respect the confidentiality of other employees when interacting with an employee with personal problems.
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