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Category - Economics

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Since automating their client registration processes, many telecommunication companies have reduced their customer service and management staff by up to 50%. What is the resultant unemployment called?
  1. technological
  2. automation
  3. telecommunication
  4. information
Explanation
Answer: A - The resultant unemployment is called technological unemployment.

Key Takeaway: Technological unemployment results when companies automate many of their production and customer service operations in order to reduce costs and provide extended service. When workers are laid off due to automation, it is referred to as technological unemployment.
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