Practice Quiz

Phlebotomy Technician

Category - Puncture & Draws

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Phil the New Phlebotomy Tech is close to the end of his shift. He is trying to calm a fearful adult patient before beginning the actual procedure. He sighs and rolls his eyes when the patient shares a negative childhood experience with another phlebotomist. When the patient stops talking, Phil replies “Oh yes, Mr. Jones, I understand. If you don’t mind I’ll just get this done, you won’t feel a thing, promise.” While looking for a suitable site for venipuncture. What has Phil communicated to his patient?
  1. A lack of empathy and trustworthiness.
  2. Tiredness and good phlebotomy skills.
  3. Confidence
Explanation
Answer: A - Phil has nonverbally communicated to his patient a lack of empathy. Saying to the patient, “You won’t feel a thing” before performing a venipuncture will not be lost on the patient. The patient will not trust Phil. Effective communication between Phil and his patient may be damaged. Nonverbal cues like crossing arms, rolling eyes, and sighing communicate negative reactions.
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