Of the following, which should be included in a supervisory training program?
  1. Risk management
  2. A rotation through all of the business divisions
  3. Conflict resolution skills
  4. Effective employee training
Answer - C - Of the items listed, conflict resolution skills should be included in a supervisory training program.

Key Takeaway: Typically, supervisory training involves topics that deal directly with employee interaction and management. New supervisors can expect to be trained in: management skills and styles, legal requirements for employers, performance appraisals, discipline, safety, team building, conflict management, communication skills, negotiation, interviewing, planning, and motivation.
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