PHR Human Resources Exam Prep

Answer - C - Of the items listed, conflict resolution skills should be included in a supervisory training program.

Key Takeaway: Typically, supervisory training involves topics that deal directly with employee interaction and management. New supervisors can expect to be trained in: management skills and styles, legal requirements for employers, performance appraisals, discipline, safety, team building, conflict management, communication skills, negotiation, interviewing, planning, and motivation.