How did famous management thinker Joseph Juran define quality?
  1. Achieving six sigma
  2. Zero defect manufacturing
  3. Value for cost
  4. Fitness for use
  5. Successful scope verification
Explanation
Answer: d - Ever been asked “what is quality?” It’s a tough question to answer. We think the “fitness for use” definition Juran came up with is a good framework with which to think about quality. It implies a balance between managing defect and not spending too much for quality that isn’t really needed.

Key Takeaway: Remember “fitness for use” as a definition if you ever need to remind someone that they are going overboard in quality requirements. For instance, a brake disc doesn’t need to be perfectly shiny - it needs to stop your car. That’s what its use is.
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