Consulting Case Interview Practice Questions

Answer: d - Ever been asked “what is quality?” It’s a tough question to answer. We think the “fitness for use” definition Juran came up with is a good framework with which to think about quality. It implies a balance between managing defect and not spending too much for quality that isn’t really needed.

Key Takeaway: Remember “fitness for use” as a definition if you ever need to remind someone that they are going overboard in quality requirements. For instance, a brake disc doesn’t need to be perfectly shiny - it needs to stop your car. That’s what its use is.