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MCDST Desktop Technician Exam Prep

Category - MCDST

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David is working as a desktop technician at his organization. Today he is assisting a user who is trying to send him a Remote Assistance invitation from his computer. The user sends a Remote Assistance invitation from her second phone line while on the call with David. She gets disconnected from her ISP, but David receives and accepts the invitation. However, David cannot look at the user’s desktop. Which of the following should David do to help the user through the Remote Assistance utility?
  1. Add her domain user account to the Remote Desktop Users group.
  2. Ask her to restart her computer and start the Remote Assistance utilty.
  3. Ask him to reconnect her ISP and send another Remote Assistance invitation.
  4. Select the Allow users to connect remotely to this computer check box.
Explanation
Answer - C - David should ask her to reconnect her ISP and send another Remote Assistance invitation.

Key Takeaway: Remote Assistance uses IP addresses to help see the user’s computer. ISP’s generally use DHCP to assign an IP address to the customer. So even though David received an invitation and accepted it, his response did not reach the user, because the IP address was changed. So the user must be assisted while she is connected to the ISP.
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