CLEP Management

Answer: B - Instrumentality is the second component of expectancy theory and is the link between performance and the outcomes expected from good performance.

Key Takeaway: According to the theory of instrumentality, a good performance by an employee should receive a good outcome in the form of a reward or recognition. Expectancy theory states that if an employee performs a task well and receives no reward or recognition that the task was performed satisfactorily, then the employee is less likely to perform the task well again in the future.