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Supply Chain Management

Category - Design and Improvement

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A vital technique in measuring supply chain opportunities is gathering key information from customers through customer service surveys. Well-designed customer service surveys accomplish several things, including:

Speed of delivery.
Delivery reliability.
Order completeness.
All of the above.

Explanation

Answer: D - Providing a quantitative understanding of key customer requirements for each of the basic features of the service profile includes speed of delivery, delivery reliability, order completeness, product availability, and also billing features.

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Supply Chain Management

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Supply Chain Management

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