Practice Quiz

CCNS Certified Clinical Nurse Specialist

Category - Adult

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A nurse has just received a medication order that is not legible. Which statement best reflects assertive communication?
  1. “I cannot give this medication as it is written. I have no idea what you mean.”
  2. “Would you please clarify what you have written so I am sure I am reading it correctly?”
  3. “I am having difficulty reading your handwriting. It would save me time if you would be more careful.”
  4. “Please print in the future so I do not have to spend extra time attempting to read your writing.”
Explanation
Answer - B - The statement that best reflects assertive communication is “Would you please clarify what you have written so I am sure I am reading it correctly?” Assertive communication respects the rights and responsibilities of both parties. This statement is an honest expression of concern for safe practice and a request for clarification without self-depreciation. It reflects the right of the professional to give and receive information.
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