A patient’s mother asks the nurse about a case manager, specifically the role of a case manager. The nurse should explain that the case manager:
  1. Makes daily patient assignments for staff
  2. Coordinates both inpatient and outpatient hospitalization and home care
  3. Negotiates insurance benefits with the hospital
  4. Decides what treatments are essential
Explanation
Answer - B - The nurse should explain that the case manager coordinates both inpatient and outpatient hospitalization and home care. They plan, coordinate, and monitor services to meet the needs of the patient. They pull together available resources to provide the patient with the best help.
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