Practice Quiz

Alcohol Safety

Category - Difficult Situations

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A group of people you are serving is being very loud and disruptive. You have already received some complaints from other customers. What do you do?
  1. Ask them to keep it down and alert them that you have had some complaints.
  2. Monitor the amount they are drinking.
  3. Identify the leader of the group and make it clear the group will have to leave if they continue to be loud and disruptive.
  4. All of the above
Explanation
Answer: D - You can do a variety of things when a group of people is being loud and disruptive, including asking them to keep it down, notifying them of complaints you receive from other customers, and outlining the rules of the establishment with the leader of the group.

If the group continues to be rowdy and inconsiderate, you have the right to ask them to leave the premises. And, of course, don’t be afraid to get your manager if you need assistance handling the group.
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