A distraught user calls you worried that they’ve just lost an important presentation on which they were working due to a sudden power outage. The presentation is due in 5 hours. How do you handle the situation?
Explanation
Answer: C - If a distraught user calls you worried they’ve lost an important presentation which is due in 5 hours, tell the user you will try your best to recover their document but that you cannot make any guarantees.
Key Takeaway: Unfortunately, as much as we try to build fault-tolerant systems, we can never make guarantees when it comes to our work and client expectations, especially in the case of data loss. While having a good backup system in place is important as a preventative measure, most folks don’t want to hear about that when in a crisis. In this case, it would probably be helpful to work with the user to formulate a plan b in case the document is not recoverable-but you need to be careful with this, since that could also send the user into a panic.
