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111.A pregnant customer asks Matt for a vodka tonic, but when he refuses to serve her alcohol she becomes angry and demands to speak with his manager. Why was Matt in the wrong?
113.You are serving a group of foreign tourists. Their passports say they are only 18 and 19 years old, but you know that the drinking age where they are from is 18 rather than 21. To comply with the law, what do you do?
115.A customer comes up to the bar and asks Jessie for another martini, but the customer is clearly intoxicated. He says he has a designated driver with him, but Jessie decides not to continue serving him anyway. Was she right?