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CompTIA 220-802 Certification Practice Test

Category - 802

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A user calls in and complains that he is not able to play music on his computer. As a technician what should be your first step towards identifying the cause of the problem?
  1. Ask him to try to play any other audio file on his computer.
  2. As him if he is using a headphone or a speaker.
  3. Ask him if he can play the song on any other computer.
  4. Ask him if he is playing the song from his CD or his hard drive.
Explanation
Answer: A - The first step towards resolving this issue is to isolate the possibility of a corrupt audio file. Hence you need to ask him to try to play any other song on the computer.

Key Takeaway: Although checking if the song is played from a CD or hard drive is important, it still doesn’t check for the integrity of the audio file. The audio file could be corrupt, be it on the hard drive or the CD. Asking him to play the song on any other computer or asking him the kind of output device he is using (speaker or headphone) should be the next step in the process of isolating the problem.
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