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CompTIA 220-802 Certification Practice Test

Category - 802

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David calls into his manufacturer’s technical support in order to resolve an issue with his Internet/network access. The technician asks for any changes made to the computer. David says he replaced a network card on the PCI slot. What should the technician do next?
  1. Check the TCP protocol settings.
  2. Check the NIC.
  3. Check the processor speed.
  4. Check the user password.
Explanation
Answer: B - The technician should check if the NIC is working correctly. The NIC may have been reseated incorrectly or may be faulty.

Key Takeaway: When troubleshooting, you should check the condition that changed first, as this is the most likely cause of the problem. In this case, the NIC has been changed. Therefore, we should check the NIC to ensure that it is operating properly.
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