Mr. Indecisive wants to return the organization back to its normal, pre-crisis state. However, he is unable to do this as a result of the impact of the crisis. What should he do instead?
  1. Continue to try to achieve pre-crisis normal state regardless of the cost
  2. Declare the organization failed and file for bankruptcy
  3. Declare a “new normal” state for the organization to operate in
  4. Continue to react in crisis mode indefinitely
Explanation
Answer: C - Mr. Indecisive should establish a new normal state in which the company can still operate and conduct business, even if it is not identical to the pre-crisis state.

Key Takeaway: By declaring a new normal state, the organization will be able to function and move forward after the crisis. This new state should enable the organization to keep its critical processes intact.
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