Practice Quiz

MCDST Desktop Technician Exam Prep

Category - MCDST

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You are assisting a user who has an issue with her printer. She reports that the printer prints out several pages of random characters when a print command is given. She has installed a driver from the printer manufacturer’s Web site.

Which of the following should you do to fix this issue?
  1. Ask her to modify the printer’s properties in Windows so that the print mode is set to Raw.
  2. Ask her to install a Windows XP-compatible printer driver from the CD-ROM that was supplied with the printer.
  3. Ask her to restart the Print Spooler service on the user’s computer.
  4. Ask her to restore the system using System Restore.
Explanation
Answer - B - You should ask her to install a Windows XP-compatible printer driver from the CD-ROM that was supplied with the printer.

Key Takeaway: A printer prints random characters when an incompatible version of the driver is installed. The driver from the manufacturer may be new, but may not be compatible with her version of the OS. So it is always recommended to install the driver from the CD-ROM that came along with the printer.
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